Oojo Help

Frequently Asked Questions (FAQ)

Have questions about Oojo? Please check out the Frequently Asked Questions section below for answers to more common questions. If you don't find what you need, don't hesitate to contact us!

Searching For Flights on Oojogo to top⇑

How does Oojo work? Why should I use it?

• How does Oojo offer such low fares?
  Oojo as a brand belongs to a larger travel company called International Travel Network, or ITN. ITN negotiates fares with partner consolidators who do not sell directly to the general public. Unlike most consolidators in the US who cater only to travel agents, Oojo also sells directly to passengers. We negotiate or have proprietary access to discounted fares with over 70 airlines: Delta Airlines, United Airlines, American Airlines, Air France, Lufthansa, British Airways, South African Airlines, Japan Airlines, Asiana Airlines, Korean Air, Cathay Pacific, Emirates Airlines, Swiss Airlines, Austrian Airlines, Philippine Airlines, Brussels Airlines, Qatar Airways, Jet Airways, Ethiopian Airlines, Iberia Airlines, Arik Air, Royal Air Maroc, Gulf Air, LOT Polish Airlines, Air Berlin, El Al Airlines, Egypt Air, Turkish Airlines, and many others.
  
  We are constantly working at finding new ways to use technology to get the best possible fares to you in more efficient, innovative ways. If you use Oojo for a while, you will find that things are constantly getting better and improving. Pleaselet us know how we are doing, if you have ideas or suggestions!
• How do I search for flights and fares?
  Begin by visiting our home page and filling out the basic information about your trip: origin and destination cities, preferred dates of travel, and the number/type of traveler(s). Passengers over 18 years old are considered to be adults, regardless of their behaviour. Discounted fares for younger passengers have the following age restrictions, which apply for the duration of the trip:
  youth must be 11-17 years old,
  children must be 2-11 years old,
  infants must be under 2 years old.
  
  Although we hope to offer more flights soon, for the time being Oojo only serves flights originating in the U.S.
  
  Once you are sure that you have entered all of the information Oojo needs, just click search! Please be patient as it takes anywhere from 30-90 seconds for us to review thousands of itineraries. Next, you'll be able to filter the results found according to your preferences: which airlines to fly with, maximum number of stopovers, departure and arrival times, and which airports you would like to land at or take-off from.
  
  If you would like to explore more trips, there is no need to go back to the home page. Simply fill out the form at the top of the page and start a new search. Oojo will automatically remember your passenger preferences. If you would like to change them for a second search, simply click on the "More options" link next to the list of passengers.
• Can I make reservations by phone?
  Because of the advanced technology we use and the bulk fare contracts available to us, in most cases you will find the best deals online, rather than over the phone. However, if you would like to speak to a real person, you are of course welcome to contact us by phone at . Additional fees may apply for bookings made over the phone.
  
  If you need support completing an online booking with a new complex or group booking, or have an immediate need with an existing booking, we can also guide you through the process online at no additional charge. Our Customer Support Team is here to help, before, during, or after your flight! Please don't hesitate to give us a call at .
• Can I select a seat when I make a booking?
  The short answer is, whenever possible, yes! We do the best we can. Whenever the airline provides this possibility, we will offer you the option to reserve a seat with Oojo at the time of booking. We are unable to provide a seating option for bookings on airlines that do not accept seat assignment requests because of pricing policies, technical issues, or other reasons, unknown even to us. For all of you tall people, many airlines do not provide the option to assign emergency exit row seats at the moment of booking for security reasons. Apologies!
  
  Please Note: We pass your seating preferences on to your carrier, but Oojo cannot guarantee that the airlines will always honor these seating arrangements! Please double check with the airline during check-in whenever possible!
• What verification or confirmation will I receive from Oojo once my reservation is completed?
  Once you have completed your reservation through Oojo a "Booking Verification" email will be sent to the email address provided by you during your booking. Typically the "Booking Verification" email is received within a few minutes after the completion of your booking. Once your credit card charge has been authorized by your credit card company, and the ticket(s) are issued, you will receive a second "Ticket Confirmation" email. This email will provide you with the ticket number(s) associated with your reservation as well as a full recap of your booking. Please allow time for credit card authorization and other Oojo security checks. They can sometimes take up to 24hrs from the time the booking is completed.Please note:Be aware that some email accounts might send the Oojo "Booking Verification" and/or "Ticket Confirmation" email to your "junk mail" or "spam" folder. If you have not received the above referenced emails within the time lines provide, try checking your "junk mail" or "spam" email folder for Oojo emails.
• Where can I go to view my booking information?
  You can view your itinerary and all other details associated with your bookinghere, any time you'd like. Simply go to any page on the Oojo site and click on the "Check-my-Booking" link on the top right side of the page. Then simply enter your Oojo Trip ID and the email address associated with the booking. From within this same area you can also review travelers names, pricing, fare rules, and other miscellaneous information associated with your Oojo reservation. You do not need to have an Oojo account to access this information.
• Do I need to reconfirm my flight before departure?
  Airline flight schedules and times are subject to change at any time. As a result, Oojo strongly recommends that you periodically check your itinerary using the "Check My Booking" section of our website. If changes to your flight schedule have occurred, the information will be updated immediately here.
  
  It is not necessary to contact Oojo or the airline in advance of departure. However, many airlines now provide advance check-in within 24hrs of departure through their websites. Check the applicable airline website(s) to determine if this service is available. If it is, you will need the "Airline Confirmation Code" for the associated airline. We provide these codes and links for you within both the "Check My Booking" area and within the Ticket Confirmation email sent following ticketing.
• What's an e-ticket? Can I request a paper ticket?
  An e-ticket is an electronic ticket which replaces traditional paper tickets. Once you confirm and pay for your itinerary, an electronic ticket is issued and an electronic ticket file is attached to your reservation and can be accessed by the airline(s). Electronic tickets, or "E-Tickets" are easy to use as well as safe and secure. Oojo and the airline's computer systems store your ticket information electronically. As a result, all you need to check-in for your flight is your government issued photo ID; typically a passport. Present your ID to the ticket counter agent. The agent will then access your booking information using your last and first name and issue your boarding pass. It's as simple as that. Since most airlines seldom use paper tickets anymore, with few exceptions, Oojo no longer issues paper tickets. Sorry, only electronic tickets are issued!
  
  Please note:
  Although not required legally, Oojo recommends that you keep a copy of your Ticket Confirmation Email with you in some form and bring it with you to the airport. By having this information with you, in the rare case where your booking information is not available to the ticket counter agent, your Ticket Confirmation email provides back-up information, including your electronic ticket number(s).
• What does "Operated by..." mean? What is an airline codeshare?
  Codeshare flights are flights operated by one airline on behalf of another. When a codeshare flight is shown as an option within a given itinerary, you will first see the name and flight number of the airline who controls the booking, and below that information you will see the words "Operated by" and the full name of the airline that is actually providing the transportation service. Airlines sometimes do this, so they can offer customers service on a greater number of itinerary segments without the added costs of buying more aircraft or having the liabilities.
  
  Please Note:
  Most often, when checking in on a codeshare flight with an "Operated by...", you will have to check-in at the counter of the "Operated by" airline, rather than the other "plating carrier!" BUT, there ARE exceptions! Remember to leave yourself enough time to adjust if you are traveling on an unfamiliar airline, in case this airline has decided to be...special and different!
• Does Oojo do last-minute reservations? Or advanced purchase like... next year?
  Last-minute Purchase:
  Yes, Oojo specializes in discounted last minute deals, so were likely to find you a seat, even hours before a flight!Advance Purchase:
  Air tickets can be booked online up to 330 days in advance of departure. Reservations for flight departures beyond 330 days are restricted by the airlines.
  
• Can I make a reservation for an itinerary that originates outside of the United States or Canada?
  Unfortunately, Oojo offers only fares originating in the US for the time being. We hope to be able to offer fares to/from anywhere in the world soon. Our agents will be able to help you over the phone for trips originating overseas in most cases, but additional fees may apply. To reserve an overseas-based trip over the phone, please contact us at .
• What currency are prices quoted in?
  All Oojo fares are displayed in U.S. dollars. No other currencies are available for the time being.
• Where can I find out more about the kind of plane I am flying in?
  In the travel industy the kind of plane you are flying in is called the "plane gauge." In cases where you have to change planes on a stopover, this is called a "change of gauge." We list the plane qauge information on all of the itinerary results pages and your booking confirmation. If you are interested, our Customer Support Team, can also find out other details you may be interested in, such as: is it a jet or propeller-driven plane? Does it have a wide or narrow body? Who is the manufacturer? How many engines does it have? Justdrop us a requestand we'll get back to you with the information you wanted to know!
• What is an 'Oojo special fare'?
  Per an agreement with some of our airline partners, fares identified as a 'Oojo special fare!' cannot identify the specific airline name, arrival and departure times or number of stops until after the booking has been completed. To ensure customer satisfaction, when booking a fare indicated as a 'Oojo special fare!', Oojo offers one full hour to cancel the reservation for free if not satisfied with the flights and/or times of the booked itinerary.
• Are all taxes and fees included in my purchase?
  Yes, all taxes and fees are included and clearly displayed as a separate amount within the "Price Summary" section prior to making your purchase. Exception: Some countries impose an airport arrival and/or airport departure tax which are collected at the airport at the time of arrival/departure and therefore cannot be collected in advance. If this tax applies it is only collected when a stop of more than 24hours occurs. Please check with your airline of international arrival/departure or call our Customer Care department at if you require more details.

Special cases: Group travel, meals, special assistance, infants, pets, etc.

• Can I make a reservation for someone else? Do you do group travel?
  Yes, no problem! You may make a reservation for someone else, whether they are a relation or not. Please be sure that the name of the traveler(s) you are booking a reservation for corresponds exactly with what is written in their passport. Due to strict security guidelines, sometimes small mistakes can cause significant problems when you are checking in at the airport.
  
  You may book up to 9 travelers per reservation. At least one of the travelersmustbe an adult 18 years of age or older. If you would like to book more than 9 travelers, you will need to make a second booking or contact our Customer Support Team at .
• Do I need to buy a ticket for my infant when flying internationally?
  Most airlines allow infants under the age of 24 months for the duration of the trip, to travel on the lap of an adult passenger for a greatly reduced fare. Only one infant is allowed to travel per adult when the infant is not occupying a seat. Generally, the fare for an infant not occupying a seat is 10% of the base fare paid by the accompanying adult plus applicable taxes and fees.
  
  Please note:

  • If an infant becomes two years of age during the trip, some airlines require charging the applicable child fare on all flights following the date when the infant became two years old. When applicable half the fare will be charged at the infant rate and half at the child rate. When this occurs, the child will be assigned a seat for the segments where the child fare applies.
  • In some rare cases, if the infant becomes two years of age during the trip, the full child fare will be charged and a seat will be assigned for the entire trip.
  • No more that 2 infants can be held per row of seats.
  • A passport is required for infants traveling to foreign destinations.
  • Some airlines will provide a bassinet for infants. These may not be available on all flights and must be arranged in advance of departure and directly with the airline.
• Can I complete a booking for an unaccompanied child on the Oojo website?
  Unaccompanied children under the age of 18 can not be booked on the Oojo website. In most cases, airlines will not allow an unaccompanied child to fly internationally without special documentation and/or payment of additional fees. If you have a child under the age of 18 who will be flying internationally without an accompanying adult, please contact the airline directly as Oojo will be unable to complete this booking.
• What kind of extra discounts can I get for infants and children?
  Infants and children discounts: Most airlines provide discounts for infants up to 24 months old, and children from 2-11 years of age. The fare for infants is usually 10% of an adult fare, while the usual fare for children is 75% of an adult fare, plus taxes and fees. However, some discounted tickets have no additional reductions for infants or children. We will consistently list the cheapest available fares online for infants and children, as long as you indicate a passenger type when you begin searching.
• Do you offer special discounts for seniors, students, or military and government personnel?
  We do not offer special discounts for seniors, students, or military. Often, our discounted fares are already less expensive than most regularly published fares, so try just making a regular search! You may find that you are pretty happy with the results even without a special discount. For additional discounts,please contact the the airline. For example, while some airlines provide a 10% discount for youth, others don’t. So it’s worth it to ask an agent.
  
  
• Can my pet travel with me?
  Rules, fares, and procedures regarding the transportation of animals in the passenger or cargo section of the aircraft vary from airline to airline. In most cases, airlines are able to accomodate the transport of animals. if the airline does not transport your pet free of charge, there will be an additional charge for the service.
  
  Oojo is unable to process reservation requests for the transport of pets, but please feel free to contact the airline directly before completing your booking. To make this as convenient as possible for you, we have provided all of the information you will need inOojo's Airline Contact Infopage.
• What if I need Special Assistance before and after my flight?
  Oojo provides for wheel chair selection for passengers with disabilities and special needs at the time of booking. Simply choose the option you need from the pulldown menu called "Special Preferences" in the Traveler Details box for each passenger. Options include:

  • "Blind (with guide dog)"
  • "Blind (no guide dog)"
  • "Hearing-impaired"
  • "Infant Bassinet needed"
  • "Need Child Supervision"
  • "Wheel-chair needed (can ascend/descend stairs)"
  • "Wheel-chair needed (cannot ascend/descend stairs)"

  If you need special assistance, please select the type of wheelchair that suits you best. If you are not sure, you can always contact our specialists for details. Please let us know about your special needs and we'll do our best to provide details on how the airlines can accommodate them.
  
• Can I request a special meal for my flight?
  You can always request special meals when you book a flight on Oojo. After choosing your itinerary and clicking on "Book," you will notice a pulldown menu next to each traveler's name, called "Meal preferences." Please select the appropriate meal for each passenger. Options may vary – different airlines have various options, but we do our best to pass your preferences on to the airline. Oojo's general options for meals include:
  

  • "Diabetic meal"
  • "Vegetarian meal"
  • "Vegan" (called by most airlines "vegetarian non-dairy")
  • "Hindu vegetarian meal"
  • "Kosher meal"
  • "Muslim meal"
  • "Fruit meal"
  • "Raw food and vegetables"
  • "Fish/Seafood meal"
  • "Gluten-free meal"
  • "Lactose-free meal"
  • "Low Calorie meal"
  • "Low Fat/Cholesterol meal"
  • "Low Sodium meal"
  • "Low Purine meal"
  • "Low Protein meal"
  • "High-Fiber meal"
  • "Children's meal"
  • "Baby Food"

  Please Note:
  We CAN guarantee that we will always pass on your request, and that your request will be matched with the best possible alternative that the airline offers. However, making a request with Oojo does not guarantee that all airlines will be able to accommodate your meal request!

Travel Rewards and Frequent Flyer Miles/Points

• Can I redeem frequent flyer miles when completing a booking through Oojo?
  We provide you with the option of adding one or several Frequent Flyer numbers at the time of booking. Simply click on the "Add Frequent Flyer Numbers" link next to the traveler details, choose the name of the correct Frequent Flyer Program, and enter the number(s) corresponding to the airlines you are flying on. When you are finished, just click Save and you are done! We will pass this information on to each airline when confirming your reservation!
  
  Please Note:
  We pass your Frequent Flyer information on to each respective airline, but we cannot be sure that the airlines always process this information correctly. When checking in to confirm your flight, please verify that the airlines have registered your frequent flyer number! It will always be visible on your Oojo booking confirmation. Some special discounted fares may be restricted by the airline from earning frequent flyer miles. In most cases, but not all, you will qualify for the accumulation of frequent flyer miles for your flights booked through Oojo.
  
  
• Can I buy an Oojo flight for points or award miles?
  Unfortunately, no. The redemption of accumulated Frequent Flyer miles in exchange for upgrades or free tickets must be handled directly through the airline for which the Frequent Flyer program applies. Please contact each airline directly for specific rules. For your convenience, you can find all the information you need on theAirline Contact Info Page.

Luggage

• Where can I find out more about baggage quotas and fees?
  The baggage allowance depends on the airline and your destination. Most airlines allow for one or two checked bags, with a maximum weight of 50 pounds each, as well as one carry on and a purse or laptop. Always check directly with the airline for up-to-date information. Exceptions for some destinations apply.
  The prices listed on Oojo do not include baggage fees or other fees charged directly by the airline. Baggage allowances vary widely by airline. For detailed information on baggage information for most airlines,Click Here.
• Where can I find more Airline info, like contact details, up-to-date baggage allowances, and other info?
  The baggage allowance depends on the airline and your destination. Most airlines allow for one or two checked bags, with a maximum weight of 50 pounds each, as well as one carry on and a purse or laptop. Always check directly with the airline for up-to-date information. Exceptions for some destinations apply.
  
• What about the baggage allowance and fees?
  Baggage allowance and fees vary depending on the airline. Please check directly with the airline for the most up to date baggage allowance, fees and restrictions. See airlines links here.
• Where do I get my luggage?
  Although there are exceptions, generally when traveling from the US abroad, you will be able to collect your luggage at your final destination. Generally, on return trips back, passengers have to go through immigration and customs at their first point of entry into the US. This means presenting your passport and clearing immigration at your first point of entry in the US. Once you clear immigration, you will then collect your luggage and go through customs clearing. If connecting to another domestic flight in the US, you will have to drop off your luggage with the connecting carrier. Usually, airlines will have counters near customs, where bags can be dropped off by connecting passengers. Much depends on the customs laws and regulation of the country you are in. Check with an agent, should you have questions.

I'm having trouble...

• Why did the fare change when I went to complete my purchase?
  Airfares change throughout the day, based on demand for the flight and availability. In most cases, if the fare changes before you went to complete your purchase, that means someone bought it in that instant. In rare instances, the fare change is the result of a technical issue, but this is much less common. Oojo makes every effort to have our fare displays be as current as possible. To ensure you get the fare and schedule you select, we encourage you to complete your purchase as soon as possible after opening the results page. Please Note: We do our best to honor all reservations, but we cannot guarantee your reserved fare until the credit card submitted for payment has been charged and the ticket(s) issued. We (and the airlines) sell these fares on a first-come, first-serve basis. Oojo is not responsible for any fare increase as a result of delays caused by credit card issues.
• What if the fare for the ticket(s) I purchased goes down before my departure date?
  Airline fares fluctuate up and down constantly. Once your airline tickets are purchased and issued, Oojo locks in the fare at that point and will not charge additionally if the fare should go up following purchase. Conversely, if the fare should go down following purchase Oojo will NOT provide a refund for the difference between the original fare paid and the lower fare found after ticket issuance.
• What software or browsers do I need to access the Web site?
  Oojo supports the following browsers:

  • Microsoft Internet Explorer 5.5 or higher
  • Netscape Communicator or Netscape Navigator 7.0 or higher
  • AOL 6.0 or higher
  • Mozilla version 1.5 or higher
  • Firefox version 2.0 or higher

  In addition, for our map feature to be viewed, you will need Adobe Flash player.

  • Web users must download and install the player in order to view and interact with Flash content. This is a free download. To download Adobe Flash,click here
• When will I receive my ticket?
  E-ticket confirmation will be e-mailed to you after Oojo has ensured the ticket has been issued. General shipping for paper tickets is three to fifteen business days. When necessary, please check with your agent to arrange rush delivery.
• How can I view my itinerary?
  Oojo agents will email the itinerary to you, however, you can view and access your itinerary anytime atViewTripby entering your 6 digit reservation number and last name.

Credit cards, Billing And Confirmationgo to top⇑

• What service/booking fees do you charge?
  An Oojo service fee may be assessed when a booking is completed as per the following:
  On-Line Bookings

  • Airline tickets purchased through Oojo may carry a non-refundable booking fee of up to $30.00USD/ticket depending upon airline, departure point and destination. The fee applies when the booking is completed on the Oojo.com web site. In all cases, if applicable the booking fee isincludedin the price quoted to you and displayed separately within the "Taxes and Fees" section of the "Fare Summary".

  Booking by Phone
  

  • A non-refundable booking fee of up to $45.00 per ticketed passenger to a maximum of $180.00 per reservation, is charged for airline tickets booked by phone.
• Is my credit card information safe?
  Oojo takes special effort to keep all your personal information, including your credit card numbers, secure.

  • Your credit card number can only be transmitted over the Internet if your browser supports Secure Socket Layer (SSL) encryption.
  • SSL encodes the information so that it is transmitted in a format that prevents eavesdropping or data theft.
  • When received by our secure server, your credit card number is never transmitted over the Internet again.
• What credit cards do you accept?
  Oojo accepts American Express, Visa, and MasterCard as forms of payment for your Oojo travel purchases.In addition, Discover Card is accepted by many (but not all) airlines. If Discover card is acceptable by the airline selected within your itinerary, it will be made available as an optional form of payment when entering payment information at the end of the booking process.
• Does Oojo accept "virtual credit cards"?
  At this a are unable to accept Virtual Credit Cards (also known as "single purchase cards") for payment of tickets on the Oojo website. A virtual credit card allows for only a "single purchase". However, when purchasing through Oojo two separate credit card charges typically take place. One charge is for the Oojo booking fee and a second charge (which goes directly to the airline) is made to cover the actual cost of the airline ticket.
• Can I pay with a credit card issued outside the US?
  Oojo accepts credit cards issued by banks all over the world. The only restriction is that the credit card used must be American Express, Visa or MasterCard.
• Can I use more than one credit card to purchase my tickets?
  No! All tickets within a single reservation must be paid for using one credit card.
• When am I billed for my air, hotel and car reservation?
  Your credit card will be charged, in full, for all air tickets at the time of booking. Hotel and car rental charges are paid directly to the hotel property and car rental company at the time of service unless stated otherwise at the time of booking.
• Why did Oojo only charge my credit card for the service fee and not for my ticket(s)?
  When applicable, Oojo processes the service fee at the time the booking is completed. A booking holds the seats associated with the itinerary but is not 'ticketed' immediately. Once the reservation is 'ticketed' then the fare will be processed and charged to the credit card. This means that in some cases two or more charges may appear on the credit card statement; one for the Oojo service fee; the other for the ticket(s).
• What should I do if I didn't receive a Booking Verification or Ticket Confirmation email for my reservation?
  After completing your booking through Oojo you will see a "verification" page providing your "Oojo Trip ID". In addition, a "Booking Verification" email will be sent to the email address provided at the time of booking.
  If you did not receive your verification email within 24 hours of booking we recommend the following:

  • Check the Spam/Junk Email folder within your email account to ensure that your verification email was not auto-filtered to that folder. If the verification e-mail was placed in your spam/junk email folder we recommend adding Oojo to your "allowed senders" list. This will allow all future Oojo e-mail communications to reach you appropriately.
  • Call our Customer Care Center at (800) 981-5733 and one of our Customer Care Associates will assist in getting your email to you.
• Is my full middle name required when entering traveler names?
  Your full middle name is not required. A middle initial or no middle initial are both acceptable to the Transportation Safety Administration (TSA) who monitors this data and sets the guidelines.
• I am unable to enter my full first and last names within the space provided when entering traveler names. What should I do?
  Airline reservation systems enforce a maximum number of characters for the combined first, middle and last names. If your name exceeds the limit, your first name will be shortened automatically by our system. This will NOT affect your ability to board a flight.

After Bookinggo to top⇑

Cancellations, Changes, and Refunds

• Can I change or cancel my itinerary once ticketed? And if so, what fees are charged for this service?
  For reservations changes, cancellations, or refund requests, please contact our Customer Service Team by phone at (800) 981-5733 orclick hereto fill out an online form to request help. Oojo customer service representatives are available by phone Monday through Friday, 8:00 am to 4:00 pm PST. Once we receive your contact and reservation information, a customer service representative will determine the best options available to you and respond to your request within 24 hours.
  
  Please be aware that airline fare rules and fees may vary widely. Some airlines do not allow exchanges to be made following ticket issuance. Neither Oojo nor other travel agencies control the penalty fees set by airlines and have no authority to waive them. If the fare rules associated with your ticket allow for changes to be made, we will always do our best to accommodate the needs of our customers.
  
  Exchanges and changes to your ticket:
  Oojo reserves the right to refuse refund, endorsement, or transfer of purchased tickets for all passengers.
  If you know you will have to make changes to your itinerary, a new ticket will have to be issued. Many tickets do allow for changes to be made without having to pay full price for a new ticket, but all changes must be made prior to the first date of travel. To successfully process any refund, cancellation, or exchange request, Oojo must receive notice from the customer at least 72-hours prior to the first travel date. If allowed by the airline fare rules associated with the ticket purchased, Oojo will always try to accommodate the needs of customers.
  

  • a) Any changes to an issued ticket are subject to penalties and fees, in addition to any fees charged by the airline, which may vary widely.
  • b) Changes after the first date of travel are not permitted.
  • c) All tickets are subject to a fare difference fee when exchanged.

  In most cases, changes will NOT be allowed once the first travel date has passed. Some tickets do not allow for any changes, even with a fee. Here are some general restrictions:

  • You cannot change the name on an airline ticket or give the ticket to someone else to use.
  • You cannot exchange a ticket from one airline to another.
  • Some airlines will not allow the ticket to be reused if the original reservation was not canceled prior to the original departure date.
• Is my ticket refundable? How can I cancel my ticket?
  Cancellations and refunds:
  The above confirmed tickets should be considered non-refundable, non-reroutable, non-endorsable, and non-transferable.
  However, if your travel plans change to the extent that you are no longer able to travel on the dates booked, please contact our Customer Service Team at (800) 981-5733 orclick hereand fill out the online change request form. We will determine the best options available to you and respond to your request within 24-hours. In most cases, if allowed by the airline, we will agree to issue a refund or exchange.
  Note: If you have a paper ticket rather than an e-ticket, you must return the paper ticket to Oojo before we can process any kind of refund or exchange.
  To successfully process any refund, cancellation, or exchange request, Oojo must receive notice from the customer
  at least 72-hours prior to the first travel date. Cancellation of a reservation does not automatically initiate refund.
  All exchanges can be made only prior to scheduled departure.
  Failure to cancel a ticket or NO SHOW ticket(s) will not be processed for refund and/or exchange.
  
• Are my tickets transferable?
  All tickets are non-transferable and name changes are not permitted.
• Can I change the routing of my existing itinerary?
  The rules associated with the fares offered by Oojo generally DO NOT allow for changes to the original routing once tickets have been issued. However, in some rare cases, the fare rules may allow for routing changes. To determine if the rules associated with your ticket allow for routing changes, please contact our Customer Service Team at (800) 981-5733 or click here and fill out the online change request form.
• Can a reservation be corrected or voided without penalty if I've made a mistake?
  We understand that occasionally mistakes might be made inadvertently when using our web site. We handle these issues on a case by case basis. Please contact our Customer Service Team at as soon after the booking as possible, if you find that there is a mistake in your booking.
• What if I miss my flight?
  Missed flights are considered by the airline as a “No Show” and immediately suspended. Suspended tickets have no value and cannot be exchanged nor refunded. Oojo is unable to reinstate tickets that have been suspended by airlines.
• How can I get a receipt for a trip I've already taken?
  Post travel receipts can be requested by sending an email to customersupport@oojo.com. Within the body of the email, please identify the Oojo Trip ID associated with the booking for which you are requesting a receipt. Every effort will be made to provide a response with the requested receipt within five business days following the request.
• What are the limits, restrictions, and applicable fees for checked baggage?
  Airline baggage policies are frequently being changed. As a result we want to provide you with the most current and up to date information possible pertaining to each airlines policy and fees.We provide links directly to the baggage policy guidelines for each airline from within the search results page.To access this information, following your search, click on the "baggage information" button directly below the flight availability display.For your convenience, you can access this information now by clicking here.
• Do I need to have my tickets reissued if the airline has made a schedule change?
  In most cases, it's not necessary to have your tickets reissued if there is a schedule change made by the airline. One major value of electronic tickets is that when necessary these changes are reissued automatically. Oojo will make every effort to inform you of any changes to your schedule in advance of your travel dates. You can check the status of your itinerary 24/7 by visiting ViewTrip by entering your 6 digit reservation number and last name. If there have been any changes made by the airlines to your flight times or dates, the information is automatically updated within the "itinerary" section of this area.
• How do I request seat assignments?
  Rules for requesting seat assignments vary from airline to airline and may also be based on the type of fare you purchased. The most efficient way to request your seat assignments is to call the airline directly. Most air fares do allow for advanced seat requests in advance. Some special discounted fares only permit advance seat assignments to be made at check-in and/or on the day of departure.There is a list of toll free airline phone numbers within this "help" section. You may also contact the Oojo Customer Care Center at (800) 981-5733 for assistance with seat requests.

Visas, Passports, and Travel Documents

• Do I need a passport or can I travel with a normal ID?
  You will need a valid passport for any international travel, for any type of ticket (paper, e-ticket, or paperless). For more information on passports, please visit Travel.State.Gov. It is the passenger's responsibility to have all necessary travel documents in possession at check-in.
• How do I know if I need a visa for where I am going?
  Requirements for Visas vary depending on the country. In rare instances, countries may even require transit Visas and/or health cards. Those passengers transiting via or connecting between the airports within the European Union - Schengen Zone may need a Schengen Entry visa.
  
  It is the passenger's responsibility to have all necessary travel documents in order. It is best you check with the foreign consulate of the country you are going to, as well as with the consulates of countries you are traveling through. If you are a U.S. passport holder, passport and visa information may also be obtained by contacting the Travel Advisory Section of the U.S. State Department at (202) 647-5225 or by visiting the State Department's Web site at http://www.state.gov. Oojo has partnered with VisaHQ Visas Page to advise on Visas and Passports and help with the necessary documents at discount prices.
• How do I get a visa for the country I am travelling to?
  Please visit our VisaHQ Visas Page and VisaHQ Passports Page for more information on how to get a visa.
• What kind of travel documents are necessary for one-way flights?
  Travelling on a one-way ticket may be restricted in some cases. If you are travelling on a one-way ticket, it is still your responsibility to make sure you are eligible to do so. In regard to visa and passport requirements, the same rules apply to both round-trip and one-way flights.
• What documents do I need to pass through airport security and travel internationally?
  Any time you cross an international border, you will need to provide proof of citizenship, typically in the form of a Passport. Passport and Visa requirements vary by destination and citizenship of the traveler. It is your responsibility to ensure that you have the correct documents needed for travel to/from any international destination. If you do not have the required documentation you will be denied boarding at your departure point and/or into the country you are visiting. Important passport and visa information can be found on the Oojo website by clicking on "Travel Info" at the top of any page, then select either "passport" or "visa" from the drop-down menu provided.
• Where do I get travel alerts and similar info about a destination?
  To obtain medical information, you may contact the Centers for Disease Control at 404-332-4559 or visit the CDC's Web site at http://www.cdc.gov.
  You can view the latest U.S. Department of State's travel warnings and public announcements on the U.S. Dept. of State's Website.
• How much does Trip Insurance cost?
  The cost of Trip Insurance is 5.5% of the total cost of your international Trip, with a minimum of US $18, per passenger. The exact price is automatically calculated when you book your Trip.

Trip Insurance

• What's Trip Insurance?
  Trip Insurance offers coverage for costs you might incur if your travel plans change unexpectedly. Trip insurance helps you if you experience delays or cancellations due to weather, changes or cancellations due to a covered illness, lost or stolen baggage, and more. Oojo offers travel insurance coverage and assistance through Travel Guard, one of the world's largest providers of travel insurance and assistance.
• How do I purchase Trip Insurance?
  Trip Insurance is offered on the "complete your purchase" page.
• Are there limitations to what's covered by Trip Insurance?
  Yes, Trip Insurance is subject to specific limitations and exclusions. Be sure to read the policy carefully before purchasing Trip Insurance, to be certain that it meets your needs. Click "learn more" link at the "Trip Insurance" section on the "complete your purchase" page and also read the Travel Guard PDF document to know more about the insurance.
• Can I change my Trip Insurance coverage once I've purchased it?
  In most cases, yes. You can make changes to your existing Trip Insurance before you travel, however it cannot be changed once the trip begins. Simply go to the Travel Guard website Modify policy page, and enter your policy number and follow the directions.
• What if I change one of my flights; do I need to change my Trip Insurance?
  Yes. If you purchased Trip Insurance and then later change one or more flights, you need to go to the Travel Guard website Modify policy page. Enter your policy number and follow the directions. If you change your flight(s) but don't update your policy directly with Travel Guard, you may not be covered.
• Can I cancel Trip Insurance?
  Yes, Trip Insurance can be cancelled and is refundable provided that you contact Travel Guard within 15 days of purchasing the policy. To request a refund, please send an email to Oojo@travelguard.com. Include your policy number when sending your request.
• Where can I learn more about Trip Insurance?
  Please click here to read more about Trip Insurance. For further information, you can contact Travel Guard at 1 (877) 525-2379 or visit the Travel Guard website.

Transport Security Administration

• What is "Secure Flight" and what does it do?
  Secure Flight is a behind-the-scenes process that the Transportation Safety Administration (TSA) and airlines collaborate on since November 1, 2010. Its main purpose is to compare the information you provide against government watch lists. The additional data elements that you may be asked to provide, such as date of bigebirth, gender, and a unique passenger id called a "redress number" if applicable, serve to better differentiate you from individuals on these government "No-Fly" lists. Complete details on this program are available on the TSA website. These requirements apply to all passengers flying to/from/within/over the United States, and for all U.S. operating carriers. It program's main purpose is to streamline the security watch-list matching process, since TSA determined that collecting additional birth and gender data will greatly reduce the number of passengers misidentified as matches to a No-Fly list.
  
• What is a Redress Number?
  This is a unique number the Department of Homeland Security (DHS) assigns to a passenger to promote resolution with previous watch list alerts.
• What if the name printed on my boarding pass differs from my passport? Will I still be able to fly?
  Very small differences between the travelers ID, the travelers reservation information, and the boarding pass (such as foreign letters,hyphens or apostrophes) should not cause a problem at the time of boarding. Due to differences in boarding pass systems, boarding passes may not always print out your name exactly as you provided when booking your travel. Small differences like these should not impact your ability to board your flight.
  
  However, you should ensure that the name you provide when you book your travel matches the government ID you will use when traveling. This is the name used by the TSA for security watch-list matching. Your boarding pass is issued after the TSA has reviewed your information, so other differences should not impact your travel. In other words, if you have been issued a boarding pass, you are not on the TSA No-Fly list. Any passenger who believes he/she has been delayed or denied boarding erroneously may seek redress through the Department of Homeland Security.

My Account, Security, and Privacygo to top⇑

• Where can I view your Privacy Policy?
  Your privacy is very important to us. We have created our Privacy Policy to demonstrate our firm commitment to your privacy and security. Our Privacy Policy may be viewed from the link at the bottom right of any page on the Oojo site or you may go directly to it by clicking here.
• Is my personal and credit card information safe?
  Oojo takes special effort to keep all your personal information, including your credit card numbers, secure.

  • Your credit card number can only be transmitted over the Internet if your browser supports Secure Socket Layer (SSL) encryption.
  • SSL encodes the information so that it is transmitted in a format that prevents eavesdropping or data theft.
  • When received by our secure server, your credit card number is never transmitted over the Internet again.
• What's a cookie and what should I do about cookie warnings?
  For Oojo to best meet your needs, we use a standard feature of browser software, called a "cookie".

  • A cookie is a small piece of data which is sent from a web server to a web browser and stored locally on the user's machine.
  • The cookie is stored on the user's machine but is not an executable program and cannot do anything to the machine.
  • Oojo uses cookies to identify whether you're a registered user, and so you can receive all member benefits, including access to your booked itineraries
  • To use all the features on our site, your browser must be set to accept cookies.